Training and support

Lots of people are having to work in different ways - information, guidance, advice and support to help you get set up working from home, or support you if you are being redeployed - don't forget to look at the Wellbeing section too, working in new and different ways, and not being in touch with people you usually see can be very stressful, exhausting and lonely.

If there is something you think would be helpful on here please email

New to working from home?

**UPDATE** Now you've been up and running for a while, it might be time to take a fresh look at your new work setup, and consider your work-life balance - this guide to Staying Psychologically Well when Home-Working has some quick handy tips and things to think about.

Working in different ways can take a while to get used to, and you'll need to think about where you're working, different ways of working, and ways of keeping in touch with people - there is lots of helpful guidance in the Home Working Advice and Guidance for Staff and Managers, and doing a risk self-assessment is a good place to start - you should discuss any concerns or queries with your line-manager, and keep a copy of your completed risk self-assessment for your own records.

Phase 2 Guidlines Toolkit

As Scotland navigates into Phase 2 of the pandemic, there has been a flurry of new guidelines, toolkits and other information.

One of the more useful emails this week was from the Scottish Government Marketing Department which outlined the SG messaging in relation to Phase 2 guidance. Attached was a useful toolkit full full of graphics and other information that can be used for social media, websites etc. These are a great help in putting across what all these changes really mean. 

Take a look.

Approving Documents/Digital Signatures

As many staff are now working from home it may be difficult to sign a variety of documents such as invoices, DRFs, Special Indents etc.

Most systems such as PECOS, eAuthoriser, SSTS, eExpenses etc are already set up with electronic approval so these should remain the default options.

However, for the occasions where you would normally physically sign a document please note that an email from an approved signatory’s NHS mail account can also act as formal approval. NHS emails from the budget holder’s account is accepted as a digital signature similar to how the eAuthoriser process works.

If you have any queries on this please contact Karl Williamson in Finance.



E-learning has moved from LearnPro to TURAS - see news update from Staff Development ofr more info and how to get support.

The Turas Learn homepage has changed and now has a fresh, simpler design making it it easier to manage your online learning. For more details take a look at this briefing from NHS Education for Scotland.​

Child and Adult Protection

Child and Adult Protection continue to be a priority for NHS Shetland - please remain vigilant and be aware of any increased risk due to stay at home guidance. Some key messages from Stella Oldbury, Nurse Advisor Child and Adult Protection (NHS Shetland), and a staff briefing from the Safer Shetland team.


  • Training available from TURAS - NHS Education for Scotland (NES) are developing a range of educational and induction resources. This is available for all health and social care staff and volunteers deployed to support clinical services, but will be particularly useful in the event of people needing redeployed to other areas.
  • Psychosocial mental health and wellbeing support for staff from TURAS - including psychological first aid training e-module, key tips for staff, and some great infographics

Accessing IT

  • If you are having trouble using or accessing IT services please contact the helpdesk - more details here

Near Me/Attend Anywhere

  • This is a secure video call, like Facetime or Skype, a new way of seeing patients, or connecting with colleagues, you send them a link and they "sign in" to your waiting room where you pick them up. They don't need an account, just a device connected to the internet, e.g. smartphone, tablet, kindle, laptop or desktop computer.
  • Support and online training for Attend Anywhere can be found here

Microsoft Teams

  • QuickStart guide if you can get going yourself - there should be an icon (like the one above) on your desktop to download teams - if you don't have your login (NOT your normal email, it ends then put in a call to IT as above and we can arrange for it to be sent to you.
  • This is a program to help teams to connect, share documents and chat - quicker and easier than email, meaning you can work on things together without all saving them separately - with lots of other great features. Lots of training and support available (click blue underlined text to go to the training or view the file):
  • Video-based training on TURAS
  • Similair training from NHS Scotland

Working with Health Anxiety

  • Some helpful tips (word doc) or PDF from Franco Follina, our Consultant Clinical Psychologist, for Staff working with people with health anxiety