ZOOM will soon be blocked for NHS Shetland Business

ZOOM will soon be blocked for NHS Shetland business

In late March, The Scottish Government Digital Office (SGDO) identified a number of tools that could be used to assist remote working. One of the recommended tools was the video conferencing application Zoom. 

Since then a detailed technical analysis of the tool has shown serious vulnerabilities in the Zoom installation. These include, but are not limited to: remote camera hijacking; privilege escalation; local web server installation that persists after uninstalling; and the redirecting of calls via servers located in China for no identifiable reason. 

In response to these concerns, the Scottish Government has taken the decision to block Zoom at their firewalls and to ban the use of Zoom across government.  They are subsequently advising all public sector organisations to consider doing the same.  Therefore NHS Shetland is taking similar steps, so please make arrangements to move to an alternative platform (e.g. Teams or Cisco Webex).

If you have any questions about the privacy of Zoom please contact the Information Governance Team.

Microsoft TEAMS can be used in clinical settings

NHS Scotland has issued new guidance on the use of TEAMS: https://sway.office.com/Qtpwo3gxZMXiiGZB

Key things that you can safely do in Teams:

  • Discuss clinical situations. While you should continue recording all patient decisions and notes in clinical systems, it’s OK to use Teams to discuss all your activities at work, including case management.
  • Share photos/Images. If you need to take a photo of a patient or record, open the Teams app and take the photo from there. This photo, within the Teams app, is not stored on your phone. Please do NOT take photos with other camera apps.
  • Work remotely. To preserve continuity of care and reduce face to face contact, Teams will allow you to provide and receive remote communication and assistance. Use Teams to chat, call into a ward remotely, hold virtual meetings, share files and collaborate on documents.

Guidance and support on the use of Teams is available here.

For further Information Governance guidance: