Person-centred and Compassionate Care during the COVID-19 Pandemic



Healthcare Improvement Scotland have seen that across Scotland, health and social care staff are finding new ways to maintain or develop person-centred and compassionate care during the COVID-19 pandemic.  To help share these examples, they have developed a single source of information. They will be posting new inspiring examples regularly, so please check for updates by visiting


There is much more happening across the country that they are yet to discover, so they would like your help in compiling examples of interventions or approaches being used to support person-centred, compassionate care or communication that has impressed or touched you.


Please send your examples by email to:, and tag them on twitter @online_his using #C19carescot. We may come back to you at a later date to find out more about any examples you send. If you would prefer them not to do this, please simply let them know in your email when you send in your example(s).