Accessing IT Services
Subject: Information to help make best use of IT services
To: All Staff
When making requests for IT services such as technical support, requests for equipment, requests for access to systems, please ensure this is done via the IT Service Desk and not by direct requests to IT staff.
This ensures all requests are centrally recorded, allows appropriate prioritisation of need and provides you with assurance that your problem/request is being addressed.
You can access the IT Service Desk in a number of ways as detailed below. However in order to maximise available resources and work as efficiently as possible, the best ways to access services are ranked in order of expedience:
- Use the Service Desk Portal http://shb-sd:8080/assystnet/#homepage
- E-mail firstname.lastname@example.org
- Phone 01595 744777
Below are direct links to various services on the Portal for your convenience…
SUPPORT (When something that used to work no longer does)
SERVICE REQUESTS (To request something new or a change to something existing)
User Access requests (new user, amend user, leaver)
IT Equipment such as PC, Monitor, Printer, Scanner, Headset, Landline Telephone
VPN Token for remote working (and laptop if required)
All other service requests can be logged here
Thank you for your anticipated cooperation during this extremely busy period.
Head of IM&T & eHealth